Check out some of our most frequently asked questions below. Have a question that is not on our list? Contact us at 858-733-1817 and a member of our TRUST moving and storage team would be happy to help you!
We make moves happen every day, 365 days a year. Most moves take place 7AM-11PM, but our team is happy to accommodate after hour moves when needed. *Holiday appointments are scheduled on a limited basis.
Local moving in San Diego is charged by the hour, but our hourly rate depends on the number of crew members it takes to safely and efficiently complete your move. Get your free moving estimate today!
Yes, our hourly minimum is only three hours.
If you are limited by any date and time restraints, we recommend scheduling your move as far in advance as possible, especially if you plan on moving in summer. TRUST moving and Storage does not require any deposit or cancellation fees, so there is no downside to booking your move early. However, if you call short notice with any last-minute requests, our team will do everything they can to accommodate you and your move.
We accept cash, postal money order, and all major credit cards.
We do not require a deposit. We understand plans change and we do not believe in enforcing penalties for changes or cancellations. However, if you foresee any changes and need to change your move or cancel your move date and time, we do appreciate as much notice as possible, that way we can work with you to reschedule your move! Advanced notice also allows us to release your original move date and time to another customer on our waitlist.
TRUST moving and storage provides all types of moving services including local moving (as long as it stays within California), office and commercial building moves, piano moving, even art and antique moving.
We service local moves within the entire state of San Diego and are happy to assist with long distance moves to any other state.
TRUST moving and storage can move pianos, but we recommend a professional pool table company to disassemble and reassemble your prized pool table. However, we would be happy to relocate it for you!
Tipping is certainly optional, but our crews appreciate it if you decide to provide gratuity for exceptional service. The amount is left to your discretion, but we recommend $5-$10 per mover per hour of excellent service.
While damage is rare, extenuating circumstances do sometimes occur that can result in damaged articles. Our team will always do our best to repair any damages quickly and to your satisfaction, but if you need to report a damage claim, simply contact your move coordinator and they will work with you to take care of everything right away.
Yes! All of our moving trucks are equipped with dollies, blankets, and all the moving essentials our crew needs to make your move a success. While basic moving equipment is standard with each move, your move coordinator will itemize any additional materials you may need access to on move day.
An estimate is just that, an estimate, so it is possible the actual hours of move may differ slightly. To ensure you only pay for the time you actually use, all bills are prorated to the closest 15 minutes (after the 3 hour minimum has been met).
While you are more than welcome to help get things ready for the moving crew, our insurance does not allow anyone other than the TRUST moving and storage crew members to load and unload the moving truck. We encourage you to take this time to kick back and relax as the heavy lifting gets done for you!